Refund policy

At DUA Cosmetics, customer satisfaction is our top priority.

Eligibility for Returns:
- Items must be returned within 7 days of delivery
- Products must be unused, unopened, and in original packaging
- Damaged or defective items are eligible for full refund

Non-Returnable Items:
- Opened skincare or cosmetic products
- Perfumes and fragrances once opened
- Sale or discounted items

Refund Process:
- Contact us at usman492502@gmail.com within 7 days
- Send photos of damaged/defective product
- Refund processed within 5-7 business days

Contact Us:
Email: usman492502@gmail.com
Response time: 24-48 hours